Springvale White Eagles Football Club is committed to protecting your privacy and managing your Personal Information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). This Privacy Policy outlines how we collect, use, disclose, store, secure, and dispose of your Personal Information.
You can access a copy of the Australian Privacy Principles on the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.
This Privacy Policy applies to our Website at https://swefc.com.au (our Website) and all related services, including player registration and club activities. We reserve the right to update this Privacy Policy at our discretion to reflect changes in law, industry standards, or our practices. Please review this policy periodically for updates.
What is Personal Information and Why Do We Collect It?
Personal Information is information or an opinion that identifies an individual. We collect Personal Information to provide our services, manage player registrations, communicate with members, and promote club activities.
Examples of Personal Information we collect include:
- Player Registration Information: First and last name, date of birth, address, email address, phone number, emergency contact details, and medical history (e.g., allergies, pre-existing conditions).
- General Contact Information: Names, email addresses, and phone numbers provided via inquiries or correspondence.
- Our Website Interaction Information: IP address, device type, browser type, geolocation, and our Website usage data (e.g., pages visited, time spent).
We collect this information through player registration forms, our Website contact forms, email, phone, in-person interactions, cookies, and occasionally from third parties (e.g., Football Australia or affiliated organisations). We will, where possible, explain why we are collecting your information and how we plan to use it at the time of collection.
Personal Information is primarily used to:
- Register players and manage team participation.
- Ensure player safety by recording medical history.
- Communicate club news, events, and updates.
- Improve our Website and services through analytics.
- Comply with legal and regulatory obligations (e.g., child safety regulations).
We may use your information for secondary purposes (e.g., marketing club events) where you would reasonably expect such use or where we have your consent.
Sensitive Information
Sensitive Information includes details about an individual’s health, racial or ethnic origin, criminal record, or other sensitive matters. For example, medical history provided in player registration forms is considered Sensitive Information.
We will only use Sensitive Information:
- For the primary purpose for which it was collected (e.g., ensuring player safety during matches or training).
- For directly related secondary purposes (e.g., coordinating medical support).
- With your explicit consent, or where required or authorised by law (e.g., reporting obligations under child protection laws).
Cookies and Website Tracking
Our Website uses cookies and similar technologies to improve your experience and understand how our site is used. Cookies are small data files stored on your device that help us deliver our services effectively. We use cookies for the following purposes:
- Our Website Functionality: To ensure our Website operates smoothly, such as supporting secure forms or maintaining your browsing session.
- Analytics: To collect information about how visitors use our Website, such as which pages are viewed most often, using tools like Google Analytics. This helps us enhance our Website and club services.
- Social Media Features: To display our Instagram feed and enable interaction with social media content, which may involve cookies set by Instagram or its parent company, Meta.
The information collected through cookies may include details like your IP address, device type, browser version, and browsing behaviour. This data helps us improve our Website, but may be considered Personal Information if it can identify you.
You can control cookies by adjusting your browser settings to block or delete them, though this may affect some of our Website features. For more information about how Google Analytics handles data, see Google’s Privacy Policy. For details on Instagram’s data practices, see Meta’s Privacy Policy.
How We Collect Personal Information
We collect Personal Information directly from you whenever practicable, such as through:
- Player registration forms (online or paper-based).
- Our Website contact or inquiry forms.
- Email, phone, or in-person communications.
- Our Website interactions (via cookies or analytics tools).
In some cases, we may receive information from third parties, such as:
- Football Australia or state football bodies (e.g., player transfer details).
- Schools or community organisations (e.g., for junior player registrations).
If we receive information from third parties, we will take reasonable steps to inform you and ensure compliance with the APPs.
Disclosure of Personal Information
We may disclose your Personal Information in the following circumstances:
- To third parties with your consent (e.g., sharing medical details with a team doctor).
- To affiliated organisations, such as Football Australia or Football Victoria, for registration or competition purposes.
- To service providers who assist with club operations (e.g., our Website hosting, payment processors), subject to strict confidentiality agreements.
- Where required or authorised by law (e.g., reporting to child protection authorities).
We do not sell or share your Personal Information for marketing purposes without your explicit consent.
Security of Personal Information
We take reasonable steps to protect your Personal Information from misuse, loss, unauthorised access, modification, or disclosure. These steps include:
- Storing data in secure, encrypted systems.
- Limiting access to authorised personnel only.
- Using secure payment gateways for online transactions.
- Regularly reviewing our security practices.
When Personal Information is no longer needed, we will securely destroy or de-identify it, subject to legal retention requirements (e.g., retaining player records for a minimum of 7 years).
Maintaining the Quality of Your Personal Information
We strive to keep your Personal Information accurate, complete, and up-to-date. If your details change or you believe our records are inaccurate, please get in touch with us via the contact form on our Website to update your information.
Access to Your Personal Information
You have the right to request access to the Personal Information we hold about you. We will provide access where possible, subject to legal exemptions (e.g., where disclosure would breach another person’s privacy). To request access, please get in touch with us via the contact form on our Website. We may charge a reasonable fee for processing complex requests.
Complaints and Enquiries
If you have concerns or complaints about how we handle your Personal Information, please contact us using our Website's contact form. We will respond promptly and work to resolve your issue as soon as possible. You may also lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.
Contact Us
For any questions about this Privacy Policy or our privacy practices, please contact:
Springvale White Eagles Football Club
Email: info@swefc.com.au
Address: 310-322 Perry Road, Keysborough, Melbourne, VIC, Australia, Victoria